IgeraHospit: AI Guest Support for Hotels and Holiday Apartments

Reception never sleeps, but your staff do. IgeraHospit is the AI platform that handles guest enquiries around the clock — by phone, WhatsApp, web chat and email, in the guest's own language — so your team can focus on high-value interactions instead of answering the same questions for the hundredth time. From check-in instructions to housekeeping requests, IgeraHospit resolves 80% of routine queries without human intervention.

Why is traditional guest support no longer sustainable?

In hospitality, guest service is the most important competitive differentiator. Yet the operational reality for most hotels and holiday apartments is that front desk staff spend between 40% and 60% of their shift answering repetitive, predictable questions: service hours, how to operate in-room equipment, local area information, requests for extra towels or toiletries.

This administrative burden has a real cost: your team cannot focus on what genuinely matters — creating memorable experiences and selling additional services — and guests who call at 2 am because they cannot work out the air conditioning do not get an immediate response, which translates directly into negative reviews on Booking.com or TripAdvisor.

The solution is not hiring more staff — labour costs in hospitality are already high — but intelligently digitising routine enquiries while maintaining the warmth and personalisation guests expect. That is precisely what IgeraHospit does.

Which channels does IgeraHospit cover?

IgeraHospit is not a single-channel chatbot. It is an omnichannel system that centralises all guest interactions in one platform:

What queries does IgeraHospit resolve without human input?

The system handles the most frequent enquiries automatically in any hotel or serviced apartment:

Check-in and check-out: Times, early check-in or late check-out availability, key handover or keypad access procedure. Guests can identify themselves with their booking reference and the system verifies the details directly in the PMS.

Room issues: If a guest reports a technical problem (air conditioning, TV, plumbing), IgeraHospit logs the incident and automatically sends an alert to the maintenance team with the room number and description of the fault.

Amenity requests: Extra towels, pillows, bottled water, a clothes iron — the system creates the request and forwards it to housekeeping without the guest needing to ring the front desk.

Service information: Breakfast times, spa availability and pricing, restaurant menu, pool opening hours, parking, gym access.

Local recommendations and logistics: Day trips, nearby restaurants, airport transfers, car hire, pharmacies, supermarkets. The system has local destination information built in.

How does the intelligent escalation system work?

IgeraHospit does not attempt to resolve everything. The system has three configurable escalation levels based on the type of enquiry:

Level 1 — Bot resolves: FAQ questions, service information, amenity requests. The system responds autonomously in under 5 seconds, with no human involvement.

Level 2 — Automatic alert: Technical problems in the room or requests requiring staff action (urgent housekeeping, equipment failure). The bot notifies the relevant team by app or SMS with full guest and incident information.

Level 3 — Transfer to manager: Serious complaints, requests for financial compensation or situations requiring a management decision. The bot transfers the conversation to the duty manager with the complete interaction history.

Frequently asked questions about IgeraHospit

Does IgeraHospit comply with UK GDPR and LOPDGDD?

Yes. Guest data (name, booking reference, conversation history) is processed in accordance with the UK GDPR, EU GDPR and LOPDGDD. The system does not store sensitive payment information. The property acts as data controller and IgeraSolutions as data processor, with a Data Processing Agreement included in the subscription.

Which PMS systems does IgeraHospit integrate with?

IgeraHospit connects via API to the most widely used PMS platforms: Mews, Cloudbeds, Protel, Opera Cloud and proprietary systems via REST. The integration allows guests to identify themselves with their booking reference and have their details verified in real time.

How long does setup take?

Initial configuration for a standard property (FAQ loading, channel setup and PMS connection) takes between 5 and 10 business days. The IgeraSolutions team guides the onboarding process and trains the system using the property's own documentation.

What happens if the system cannot answer a question?

If the system detects it does not have the information needed to answer with confidence, it activates the escalation protocol: it informs the guest that the query has been transferred to the team and notifies the front desk with the full conversation history.

Does IgeraHospit generate analytics reports?

Yes. The system generates a weekly report on the most frequent questions, most-used channels, resolution times and incidents escalated to staff. This report allows the property to improve the FAQ, update pre-arrival communications and identify recurring service issues.

What does IgeraHospit cost?

IgeraHospit starts at €199/month per property, with no per-booking or per-conversation fees. The price includes all channels (phone, WhatsApp, web and email), all 9 languages, PMS integration and technical support. Volume pricing is available for hotel groups and chains.