IgeraVoice for London Restaurants: Bookings, Allergens and Enquiries
The AI voice agent that answers every call 24/7 — handles table bookings, allergen queries, opening hours and private dining in any language.
No credit card. 14-day free trial. Setup in 48 hours.
2,000+
Calls handled/month
7
Languages
100%
Allergen accuracy
<2s
Avg. response time
Why London restaurants need AI voice agents
London restaurants receive an average of 80–200 calls per week. Most arrive during service, when staff simply can't answer.
Calls during service peak hours
Most bookings calls arrive between 12:00–14:00 and 18:00–20:00 — exactly when your team is on the floor. IgeraVoice answers every call instantly, even when you can't.
Allergen queries require precise answers
London diners are increasingly informed about allergens. One wrong answer creates legal exposure under Natasha's Law. IgeraVoice reads only from your allergen register — it never guesses.
International customers in 7 languages
London attracts diners from around the world. IgeraVoice handles calls in English, Spanish, French, Italian, German, Mandarin and Arabic — without extra staff.
Private dining and events enquiries
Enquiries for private rooms, corporate events and celebrations require a consistent, professional response at any hour. IgeraVoice handles them and routes serious leads to your events team.
Late-night calls for next-day bookings
Diners decide at 11pm where to have lunch tomorrow. IgeraVoice takes the booking, confirms availability and sends a WhatsApp summary — while you sleep.
Missed calls = lost revenue
London restaurant research shows that 40% of unanswered calls don't call back. At an average spend of £45/head, each missed party of 4 costs £180. IgeraVoice pays for itself.
Taking, modifying and cancelling bookings automatically
IgeraVoice integrates with your booking system (ResDiary, OpenTable, Sevenrooms or custom). It takes new reservations, modifies existing ones, handles cancellations and sends confirmation SMS — all without staff involvement.
- ✓Checks real-time availability before confirming
- ✓Handles group bookings up to 20 covers
- ✓Applies your no-show and deposit policy automatically
- ✓Sends booking confirmation via SMS or WhatsApp
// Live call — IgeraVoice
Diner: "Can I book a table for 4 this Saturday at 7:30pm?"
IgeraVoice: "Saturday the 14th at 7:30pm — we have availability. Can I take a name and a contact number? There's a £10 deposit per person which I can take over the phone now."
Diner: "Smith, 07712 345678. Can I pay the deposit now?"
IgeraVoice: "Perfect, I've reserved the table for Smith, 4 covers, Saturday the 14th at 7:30pm. You'll receive a confirmation SMS in the next few minutes. We look forward to seeing you."
// Allergen query — IgeraVoice
Diner: "My daughter has a severe peanut allergy. Is your satay sauce safe for her?"
IgeraVoice: "According to our allergen register, the satay sauce contains peanuts and is not suitable for guests with a peanut allergy. We recommend the herb-grilled chicken or the sea bass — both are peanut-free. Would you like me to make a note for the kitchen when you visit?"
Diner: "Yes please, and is the tiramisu gluten-free?"
IgeraVoice: "The tiramisu contains gluten from the ladyfinger biscuits. Our flourless chocolate torte is gluten-free and listed on the dessert menu. Shall I note both requirements against your booking?"
Responding from your allergen matrix safely
IgeraVoice reads only from your allergen register — the document you upload. It never improvises. For the 14 major allergens listed under UK food law, responses are precise and auditable.
Opening hours, location and parking: instant answers
A large proportion of restaurant calls are simple information queries that take 90 seconds each. IgeraVoice handles them all — freeing your team for guests already in the room.
"What time do you open on Sunday?"
Instant answer from your hours document
"Is there parking nearby?"
Nearest car parks, distances and costs
"Do you have a vegetarian tasting menu?"
Reads from your current menu document
"How do I get there from Waterloo?"
Transport directions configured at setup
Private dining and events: information and enquiry handling
London restaurants that offer private dining receive enquiries at all hours — from City corporate lunches to birthday dinners. IgeraVoice provides consistent, on-brand information and routes genuine leads directly to your events manager by email or WhatsApp.
- ✓Describes private room capacity, layout and AV equipment
- ✓Communicates minimum spend and deposit requirements
- ✓Collects name, party size, date and budget
- ✓Escalates to events manager during business hours
Case study — 60-cover restaurant, Covent Garden
"We were missing 3–4 private dining enquiries per week because calls came in after 10pm. IgeraVoice now captures them all. We've added £8k in private dining revenue in the first two months."
— Operations Manager, London restaurant
Multilingual: English, Spanish, French, Mandarin and more
London diners come from every corner of the world. IgeraVoice detects the language spoken at the start of the call and responds accordingly — no menu, no press 2 for Spanish.
Natasha's Law compliance: IgeraVoice supports allergen management
The Food Information (Amendment) England Regulations 2019 — known as Natasha's Law — requires full allergen labelling on all pre-packed for direct sale (PPDS) foods. IgeraVoice supports your front-of-house allergen communication by answering calls from your verified allergen register, never from general knowledge.
14 major allergens covered
Cereals, crustaceans, eggs, fish, peanuts, soya, milk, nuts, celery, mustard, sesame, sulphites, lupin, molluscs — all tracked in your register.
Document-only responses
IgeraVoice never improvises allergen answers. If information is not in your document, it escalates to a staff member rather than guessing.
Audit trail available
Every allergen query handled by IgeraVoice is logged with timestamp, query text and response delivered — available on request for compliance review.
FAQ — IgeraVoice for London Restaurants
Does IgeraVoice replace my front-of-house team?+
No — IgeraVoice handles calls that would otherwise go unanswered or interrupt service. Your team focuses on in-room guests; IgeraVoice handles the phone.
What happens if IgeraVoice cannot answer a question?+
If a query falls outside what's in your uploaded documents, IgeraVoice says it doesn't know and offers to transfer the call or take a message for a callback.
Can IgeraVoice take card payments for deposits?+
IgeraVoice can collect deposit details over the phone and forward them to your payment processor, or redirect the caller to a secure payment link via SMS.
Does it work with OpenTable or ResDiary?+
Yes — IgeraVoice connects to both via API. It reads real-time availability and writes confirmed bookings directly to your system.
Is it compliant with UK data protection law?+
Yes. IgeraVoice is GDPR-compliant and processes call data in UK/EU data centres. Customer consent is collected at the start of any call that may be recorded.
Ready to stop missing calls?
Book a 30-minute demo and see IgeraVoice handle a live call with your menu, allergen register and booking policy.
No credit card required · 14-day free trial · Cancel anytime