AI Clinical Assistant for UK Healthcare Providers — CQC, GDPR & AI Act Ready
The NHS spans 1,300 trusts and serves 67 million people. Private healthcare adds 500+ independent hospitals and hundreds of specialist clinics. IgeraSalut brings RAG-powered patient query automation to both sectors — answering from your own clinical protocols, citing the exact section, zero hallucinations, always escalating to your team when clinical judgement is required.
67M
UK population served by NHS
1,300+
NHS Trusts across England
500+
Private hospitals & independent clinics
CQC
Regulated — Safe, Effective, Responsive
UK GDPR
Data Protection Act 2018 compliant
<2s
Patient query response time
The UK healthcare landscape: four distinct provider types
IgeraSalut is designed for all four segments of UK healthcare delivery — from GP practices in NHS integrated care systems to Harley Street private specialists and high-street walk-in centres.
NHS Primary & Secondary Care
GP practices, outpatient departments, and community health services operating within Integrated Care Systems (ICS). Governed by NHS England frameworks, NICE guidelines, and the GP contract. IgeraSalut indexes your local clinical protocols and NICE pathways, answering patient queries about appointment preparation, post-procedure care, and medication guidance without burdening clinical admin staff.
Private Independent Hospitals (BMI, Nuffield, Spire)
Private hospital groups such as BMI Healthcare, Nuffield Health, and Spire Healthcare see high volumes of patient enquiries about self-pay pricing, insurance pre-authorisation, referral letters, and procedure preparation. IgeraSalut automates these queries 24/7 from your own patient information documents, reducing call centre load and improving patient satisfaction scores.
NHS-affiliated Private Units
Many NHS Trusts operate private patient units (PPUs) alongside NHS wards. These units serve insured and self-pay patients while operating under NHS governance and CQC registration. IgeraSalut can be deployed in PPU settings with separate document sets for private and NHS pathways, maintaining clear separation while sharing the same underlying clinical protocol library.
Walk-in Centres & Urgent Treatment Centres
Walk-in centres and Urgent Treatment Centres (UTCs) receive high-frequency, low-acuity patient queries: opening hours, waiting times, what conditions can be treated, and what to bring. IgeraSalut handles these administrative queries automatically, freeing reception and triage staff for clinical interaction. Emergency escalation is always active.
CQC Key Questions & IgeraSalut: safer AI for clinical settings
The CQC assesses services against five key questions. IgeraSalut is designed to support positive evidence across all five domains — not introduce risk into them.
Safe — zero hallucination by design
IgeraSalut only answers from your indexed clinical protocols and approved guidelines. If a question cannot be answered from authoritative documents, it escalates rather than generating a plausible-sounding but unverified response. Every answer includes a source citation and is logged for clinical governance review. Emergency escalation is always active and cannot be disabled.
Effective — NICE-aligned responses
IgeraSalut can be loaded with NICE clinical guidelines, SIGN guidelines for Scotland, and your local ICS clinical pathways. Patient queries about treatment preparation, medication, and post-procedure care receive answers that align with the same evidence base your clinical team uses — not generic internet information.
Caring — 24/7 patient support
Patients often have questions outside clinic hours. IgeraSalut provides accurate, compassionate responses at 3am as well as 3pm. The tone is configurable to match your service identity. For emotionally sensitive queries — mental health, oncology, palliative care — IgeraSalut is configured to prioritise signposting to your clinical team over automated responses.
Responsive & Well-led — audit trail & governance
Every patient interaction is logged with timestamp, query content, source document cited, and escalation outcome. This audit trail supports CQC inspection evidence under both Responsive (timely access to information) and Well-led (governance and oversight). Managers receive weekly analytics reports on query categories, escalation rates, and gap content detection.
UK GDPR & special category health data
Health data is special category data under UK GDPR Article 9. IgeraSalut is built from the ground up for this constraint — not retrofitted as an afterthought.
UK GDPR — retained EU law post-Brexit
The UK retained the EU GDPR as part of domestic law via the European Union (Withdrawal) Act 2018, with modifications by the Data Protection, Privacy and Electronic Communications Regulations 2019. The practical requirements for healthcare providers are substantively identical to EU GDPR, including Article 9 lawful bases for processing health data. IgeraSalut's data architecture satisfies both UK and EU GDPR, allowing cross-border clinics to use a single deployment.
ICO guidance on AI in healthcare
The ICO's "Explaining decisions made with AI" guidance and the "AI and data protection" risk toolkit both apply to clinical AI tools. IgeraSalut produces explainable responses (always citing the source document and section), maintains human oversight by design, and provides full data subject access request (DSAR) support so patients can request all logged data about their interactions within the ICO-mandated 30-day window.
Data Protection Act 2018 — special category processing
The DPA 2018 Schedule 1 specifies additional conditions for processing health data in the UK. IgeraSalut processes queries under the health or social care purpose condition (Schedule 1, Part 1, paragraph 2), supported by an appropriate policy document (APD) as required. Your organisation retains the role of data controller; Igera Solutions acts as data processor under a compliant Data Processing Agreement (DPA).
No patient clinical records in IgeraSalut
IgeraSalut never ingests patient-identifiable data. The RAG knowledge base consists exclusively of clinical protocols, patient information leaflets, NICE guidelines, and administrative documents — all non-personal. Patient query logs are pseudonymised and stored with configurable retention periods (default 90 days, configurable down to 30 or up to 365). This architecture minimises data minimisation risk and simplifies your DPIA.
The AI Act & the UK's pro-innovation approach
The UK has its own AI framework. IgeraSalut meets the higher EU AI Act standard — giving UK clinics global compliance confidence.
EU AI Act — healthcare as high-risk (Annex III)
Under the EU AI Act (Regulation 2024/1689), AI systems used in healthcare that influence clinical or administrative decisions are classified as high-risk under Annex III. This requires conformity assessment, technical documentation, human oversight mechanisms, accuracy and robustness standards, and post-market monitoring. IgeraSalut meets all these requirements and maintains the technical documentation needed for Annex III conformity assessment.
UK DSIT — principles-based AI governance
The UK Department for Science, Innovation and Technology (DSIT) has adopted a principles-based approach to AI regulation, avoiding a single omnibus AI Act. UK regulators (CQC, ICO, MHRA) are expected to apply their existing frameworks to AI systems within their domains. IgeraSalut's compliance with EU AI Act high-risk standards provides a superset of UK DSIT principles — built for the strictest applicable standard.
MHRA — software as a medical device
The MHRA regulates Software as a Medical Device (SaMD) in the UK under the Medical Devices Regulations 2002 (as amended). IgeraSalut is designed as a clinical information and administrative support tool, not a diagnostic or decision-support device that makes autonomous clinical recommendations. This positioning keeps IgeraSalut outside mandatory SaMD regulation while remaining within clinical governance best practice.
Audit trail & human oversight by default
IgeraSalut's core architecture enforces human oversight: every escalation is logged, clinical teams receive real-time alerts for high-priority queries, and the system is configured to decline answering rather than hallucinate when document coverage is insufficient. This human-in-the-loop design satisfies both EU AI Act Article 14 requirements and UK DSIT's human oversight principle.
IgeraSalut for NHS-affiliated clinics
GP practices, outpatient departments, and integrated care teams — automating the patient queries that consume clinical admin time without adding clinical value.
GP Practices — pre-appointment patient FAQs
A GP practice receives dozens of calls daily about appointment preparation, repeat prescription requests, blood test fasting requirements, and referral status. IgeraSalut answers the informational subset of these queries 24/7 from your practice's own patient information leaflets and NHS guidelines. Queries requiring clinical judgement are triaged to the practice's digital workflow (e.g. AccuRx, Footprint).
Outpatient Departments — procedure preparation
Outpatient departments across NHS Trusts face high call volumes from patients asking about pre-procedure preparation: fasting windows, medication management before colonoscopy or endoscopy, what to bring on the day, transport and parking. IgeraSalut answers these from your Trust's standard operating procedures (SOPs) and patient information booklets, citing the exact version and section number.
Integrated Care — ICS pathway queries
Integrated Care Systems bring together NHS and social care. Patients navigating integrated care pathways often have questions about which service to contact for which need. IgeraSalut is loaded with your ICS's care pathway documents and directory of services, guiding patients to the right point of contact without manual triage calls — and logging unresolved queries as content gaps for your clinical governance team.
Post-procedure Follow-up — discharge instructions
After minor procedures, patients frequently call with questions about wound care, activity restrictions, when to take analgesia, and when to be concerned about complications. IgeraSalut delivers your discharge instruction content accurately, at any hour, reducing out-of-hours GP and 111 contact. Queries about potential complications are immediately escalated with a priority alert.
IgeraSalut for private UK clinics
Bupa, AXA Health, Aviva, and self-pay patients all ask the same questions. IgeraSalut answers them — accurately and instantly.
Insurance pre-authorisation — Bupa, AXA, Aviva
Private patients with health insurance frequently ask whether their procedure is covered, how to obtain pre-authorisation, and what the excess or co-payment will be. IgeraSalut answers from your clinic's insurance liaison documentation and the major insurers' open-access pre-authorisation guides. Queries requiring live insurer confirmation are escalated to your patient services team with context.
Self-pay pricing & payment plans
Self-pay patients comparing clinics ask about all-inclusive package pricing, financing options, and what is and is not included in the quoted price. IgeraSalut answers from your current self-pay price list and any financing partner documentation, ensuring price transparency. The system tracks pricing queries as a high-value signal for your commercial team.
Referral letters & GP referral process
Many private clinics require a GP referral letter for specialist appointments. Patients unfamiliar with the process ask how to obtain one, what it should contain, and how to send it. IgeraSalut explains your referral requirements clearly, with links to your referral form if applicable, reducing administrative back-and-forth before the first appointment.
Consultant profiles & specialist matching
Private patients often want to choose their consultant. IgeraSalut can be loaded with your consultant directory, subspecialty information, and appointment availability logic, helping patients identify the right specialist for their condition and guiding them to your booking system. This reduces inbound phone enquiries to your patient services team at the top of the funnel.
Integration with EMIS Web & SystmOne
UK primary care runs on EMIS Web and SystmOne. IgeraSalut integrates read-only — zero patient data stored, zero clinical record access.
EMIS Web — protocol document sync
IgeraSalut integrates with EMIS Web's document management module to automatically sync your practice's clinical protocol documents and patient information materials. When your EMIS administrator updates a protocol, IgeraSalut reindexes the document within 4 hours. The integration is read-only and operates via EMIS's API credentials with least-privilege access. No patient clinical records, demographics, or appointment data are accessed.
SystmOne — TPP integration
For practices and community health providers using SystmOne (TPP), IgeraSalut integrates via the SystmOne API to access shared protocol libraries and practice-specific document templates. The integration is approved under the TPP third-party integration programme and operates under your practice's existing SystmOne data sharing agreement. Patient records remain entirely within SystmOne.
NHS Digital DSPT compliance
Both EMIS and SystmOne integrations are implemented to NHS Digital Data Security and Protection Toolkit (DSPT) standards. Igera Solutions maintains its own DSPT submission covering data flows to and from IgeraSalut. Your practice's DSPT submission is not affected by the integration, as no patient data flows to IgeraSalut infrastructure. The integration is documented in the Data Processing Agreement provided at contract signature.
No clinical data stored in IgeraSalut infrastructure
This bears repeating: IgeraSalut's knowledge base contains only non-personal documents. Clinical protocol PDFs, patient information leaflets, NICE guidelines, and administrative procedures are indexed as vector embeddings. Patient queries are handled ephemerally and stored as pseudonymised logs with configurable retention. Your patients' clinical records never leave your EMIS or SystmOne environment.
How IgeraSalut works for UK healthcare providers
Upload your clinical protocols, patient information leaflets, and guidelines
Whether you manage an NHS outpatient department, a Harley Street specialist clinic, or a regional private hospital, IgeraSalut processes your clinical protocols, NICE guideline summaries, patient information booklets, discharge instructions, and administrative procedures. All documents are indexed within 48 hours, with automatic reindexing when you upload a new version. Supported formats include PDF, Word, and plain text.
IgeraSalut answers patient queries from your own documents
When a patient asks about colonoscopy preparation, their insurance pre-authorisation, or post-operative wound care, IgeraSalut searches only your indexed documents — never the open internet. The answer cites the exact source document, version number, and section. If the question cannot be answered from your documents, IgeraSalut escalates rather than generating an unsourced response. This zero-hallucination approach is the foundation of CQC-safe AI.
Patients ask via web widget, WhatsApp, or your website — 24/7
IgeraSalut is deployed as an embeddable web widget on your clinic website, a WhatsApp Business integration, or a standalone chat interface. Responses arrive in under 2 seconds. A patient asking about fasting requirements at 11pm receives the same accurate, protocol-sourced answer as a patient calling during office hours — with a full interaction log for your governance team.
Emergency and clinical queries escalated instantly to your team
Any query containing recognised emergency indicators (chest pain, difficulty breathing, stroke symptoms, severe bleeding, expressions of self-harm) triggers an immediate escalation: the patient is directed to 999 or A&E, and your clinical team receives a real-time alert via email, SMS, or your configured clinical escalation channel. All escalations are logged with the full query text for CQC audit purposes.
Case study: private clinic London — 60% admin reduction
Before IgeraSalut
Harley Street Gastroenterology Clinic — 420 patient queries/month
A specialist gastroenterology clinic on Harley Street received 420 inbound patient queries per month, of which approximately 60% were administrative: pre-procedure preparation, parking and transport, insurance pre-authorisation, and post-procedure wound care. Two full-time patient services coordinators spent 40% of their time answering these repetitive queries by phone and email.
After IgeraSalut — 3 months
252 queries automated — coordinators refocused on complex cases
IgeraSalut was loaded with 14 clinical protocols, 8 patient information booklets, and 3 insurance liaison documents. Within 3 months, 252 of the 420 monthly queries (60%) were fully automated — answered accurately from protocol documents, with zero escalation required. Coordinators now focus on insurance disputes and complex pre-operative assessments.
What do I need to do before my colonoscopy?
Your preparation for a colonoscopy at this clinic follows our Pre-procedure Preparation Protocol v3.1. Key steps: (1) Low-residue diet for 48 hours before the procedure — avoid seeds, nuts, high-fibre vegetables, and red meat (Section 2.1). (2) Clear fluids only from midnight the day before your appointment (Section 2.2). (3) Begin bowel preparation sachets as instructed at the times stated in Section 3 of your preparation pack — two sachets at the times prescribed. (4) Take your regular medications as normal unless specifically instructed otherwise by your consultant. (5) Arrange a responsible adult to collect you — you must not drive for 24 hours after sedation (Section 4.1). Source: Pre-procedure Preparation Protocol v3.1, Sections 2–4, Harley Street Gastroenterology Clinic.
Early adopters — UK healthcare providers in IgeraSalut beta
GP Practice — South East England
8-GP group practice, 12,000 registered patients, EMIS Web
This group practice in the South East integrated IgeraSalut with their EMIS Web protocol library during the beta programme. The most common patient queries — blood test fasting requirements, appointment preparation, repeat prescription process — were automated within the first week. Reception staff reported a measurable reduction in inbound calls during the first month.
“Our reception team now handles complex queries instead of answering the same fasting question fifteen times a day.” — Practice Manager
Private Orthopaedic Clinic — Manchester
6-consultant orthopaedic clinic, Bupa and AXA Health accredited
A private orthopaedic clinic in Manchester accredited with Bupa and AXA Health deployed IgeraSalut to handle insurance pre-authorisation queries and pre-operative preparation questions. Patients waiting for hip and knee replacement procedures frequently asked about anticoagulant suspension, prehabilitation exercises, and what to bring on the day of admission. IgeraSalut answered from the clinic's pre-operative assessment protocols and insurance liaison documents.
“IgeraSalut gives our patients accurate answers at any hour — and our patient services team the time to manage the cases that genuinely need them.” — Clinical Director
Join the UK healthcare waiting list
IgeraSalut UK early access is open to GP practices, private clinics, and NHS-affiliated units. Pricing from £85/month (Starter) · £170/month (Professional) · £340/month (Enterprise). Annual billing available with 15% discount.
Starter
£85
/month · 1 clinic
- ✓Up to 50 protocols indexed
- ✓500 queries/month
- ✓Web widget
- ✓Email support
Professional
£170
/month · up to 3 clinics
- ✓Unlimited protocols
- ✓2,000 queries/month
- ✓Widget & WhatsApp
- ✓EMIS/SystmOne integration
- ✓Priority support
Enterprise
£340
/month · unlimited
- ✓Unlimited clinics
- ✓Unlimited queries
- ✓All integrations
- ✓Custom SLA
- ✓Dedicated success manager
CQC-ready · UK GDPR Art.9 · EMIS & SystmOne · AI Act compliant
Frequently asked questions — IgeraSalut for UK healthcare
Is IgeraSalut compliant with UK GDPR and ICO guidance?+
Yes. IgeraSalut is built to comply with UK GDPR (Data Protection Act 2018) and ICO guidance on AI in healthcare. Health data is processed under Article 9(2)(h) UK GDPR. No patient clinical records are stored in IgeraSalut. All interactions are pseudonymised with configurable 30–365 day retention. A compliant Data Processing Agreement is provided at contract signature.
Does IgeraSalut integrate with EMIS or SystmOne?+
Yes, in read-only mode. IgeraSalut integrates with EMIS Web and SystmOne to sync clinical protocol documents. No patient records, demographics, or appointment data are accessed. Integration is implemented to NHS Digital DSPT standards and documented in your Data Processing Agreement.
What is the CQC's position on AI in clinical settings?+
The CQC applies its five key questions (Safe, Effective, Caring, Responsive, Well-led) to AI tools used in clinical settings. IgeraSalut is designed to provide evidence across all five domains: zero hallucination (Safe), NICE-aligned responses (Effective), 24/7 availability (Caring), sub-2-second response (Responsive), and full audit trail (Well-led).
Can IgeraSalut handle queries about NHS referral pathways?+
Yes. IgeraSalut can be loaded with your ICS referral pathway documents and GP-to-specialist referral guidelines. Queries requiring clinical judgement are always escalated. All escalations are logged with query context for clinical governance review.
What happens if a patient asks about an emergency symptom?+
IgeraSalut has mandatory emergency escalation that cannot be disabled. Queries containing recognised emergency indicators (chest pain, stroke symptoms, difficulty breathing, severe bleeding) immediately direct patients to call 999 or attend A&E and alert your clinical team. This behaviour is logged in full.
Is IgeraSalut classified as a high-risk AI system under the AI Act?+
Under EU AI Act Annex III, healthcare AI that influences clinical decisions is high-risk. IgeraSalut meets all Annex III requirements: conformity assessment documentation, human oversight, full audit logging, and transparent sourced reasoning. The UK follows a principles-based AI framework (DSIT) — IgeraSalut's EU AI Act compliance exceeds UK requirements.
How long does it take to implement IgeraSalut in a UK clinic?+
Standard implementation takes 3–5 working days: document upload and indexing (Day 1–2), widget configuration and staff training (Day 3), and optional EMIS/SystmOne integration (Day 4–5). Enterprise NHS Trust deployments typically take 2–4 weeks.
Is IgeraSalut's pricing available in GBP?+
Yes. Starter is approximately £85/month, Professional £170/month, and Enterprise £340/month. Annual billing is available with a 15% discount. All prices are exclusive of UK VAT at the applicable rate.