Voice AI for Hotels: Multilingual Automated Check-In 24/7
A busy hotel front desk handles hundreds of calls every day. Most are routine: late check-in confirmations, breakfast times, airport transfer requests, wake-up calls. Calls that cost your team hours they could spend creating exceptional in-person guest moments.
62%
"Reduction in front desk call volume reported by hotels operating 24/7 voice AI — freeing staff for high-value in-person guest interactions."
— IgeraVoice Hospitality Benchmark, Q1 2026
IgeraVoice for Hotels answers every call in the guest's language, handles late check-in logistics, responds to room requests, provides concierge information and connects to your PMS — all without waking the night manager.
What is a hotel voice AI?
Hotel Voice AI: An AI-powered telephony system that answers inbound hotel calls, detects the caller's language automatically, handles check-in logistics, room requests and FAQs, and integrates with your Property Management System (PMS) to access reservation data in real time. Available 24/7 with zero wait time, zero additional staff cost.
6 languages, 0 extra staff
Late check-in automation
Confirms reservation, provides key collection instructions and room number. No night-shift receptionist required for arrivals after 22:00.
Room service and amenity requests
Handles towel requests, minibar restocking, wake-up calls and housekeeping schedules — logged directly in the PMS task queue.
Virtual concierge in 6 languages
Restaurant recommendations, taxi bookings, museum opening times, local transport — answered instantly in Spanish, Catalan, English, French, German or Italian.
Reservation modifications and upgrades
Checks availability and processes upgrade requests, early check-in or late check-out with PMS integration.
Group billing and invoice requests
Collects invoice data from business guests, forwards to accounts and confirms by email — without accounting staff involvement.