IgeraVoice for Clinics: 24/7 Receptionist Without Payroll
How to automate 200+ daily calls answering medical protocols, booking patients, and ensuring GDPR compliance
The real problem: Your clinic receives 200+ calls daily. 80% are repetitive: "What documents do I bring?", "When is my appointment?", "Can I come Saturday?", "What's the GDPR consent protocol?". Your receptionists spend 8 hours answering the same questions. Patients wait 24 hours to speak someone. And you pay €1,200/month for a night shift that sits idle 70% of the time.
You might also like: PatientRAG: Privacy and Precision in AI-Assisted Diagnosis and PatientRAG: Reducing Administrative Burden in Private Clinics
What is IgeraVoice Healthcare?
IgeraVoice is an AI voice assistant that answers calls 24/7 at your clinic, responding to medical protocols, booking patients, and managing health data with full GDPR compliance.
It's not a generic chatbot. It's documented RAG: each answer cites your real protocols, consent forms, medical regulations (RD 1720/2007, Law 41/2002), and internal policies. When a patient asks "What's the consent protocol?", the bot responds with the exact reference to your document.
The Key
A receptionist costs €1,200/month. IgeraVoice costs €599/month and works 24/7 with zero turnover, zero errors, zero fatigue, zero training. That's 2x ROI in 6 months.
How it works: a real example
Scenario: A patient calls your clinic at 22:00 (after hours) from home:
Patient: "Hi, I have an appointment tomorrow at 10am. What documents should I bring? And I have a question about the GDPR consent for medical data."
IgeraVoice (Gerard's voice): "Hi María. For your cardiology consultation, bring your ID, health insurance card, and any prior medical records. Regarding GDPR consent, we comply with RD 1720/2007 and Law 41/2002. Your medical data is used only for your treatment and never shared with third parties without authorization. You can read the full policy in our patient portal. Anything else I can help?"
Patient: "No, thank you. Perfect."
⏱️ Duration: 45 seconds. No receptionist. No error. No legal risk (everything documented and cited).
5 advantages that will transform your clinic
✅ 24/7 Availability
Patients can call at 3am. Your clinic always answers. Never lose a patient to "line busy".
✅ Automatic GDPR Compliance
Every conversation is audited, recorded, and complies with RD 1720/2007. Zero legal risk. Your health data always protected.
✅ Automatic Appointment Booking
Patient says "I want Tuesday at 3pm". IgeraVoice checks your calendar, confirms, and sends SMS reminder.
✅ Smart Escalation to Human
If the question is complex ("I have a weird symptom"), the bot transfers to the doctor without patient waiting.
✅ Analytics: Know What They Ask
Weekly dashboard: "50% ask about hours", "20% ask about consent". Improve your website, FAQs, protocols.
✅ Patient Satisfaction +15%
30-second response 24/7 > 24-hour wait for receptionist. Patients recommend more. NPS scores soar.
Pricing & ROI: The Numbers
€599/month
IgeraVoice Professional (25k calls/month)
€1,200/month
1 Receptionist (salary + taxes)
€601/month saved
Payback in 6 months
Plus: satisfied patients refer +15% friends. That's €4,200-6,800 in new revenue/year per clinic.
Frequently Asked Questions
Is it legal for AI to answer medical questions?
IgeraVoice doesn't diagnose. It answers administrative info and documented protocols. The doctor is always in the loop. It's like having a receptionist consulting your protocol folder.
What if the bot gives wrong information?
All protocols come from YOUR documents. You control what it can answer and what it can't. On conflict, it auto-escalates to a doctor. Zero risk.
Does it work in Spanish, Catalan, English?
Yes. The bot responds in whatever language the patient calls in. Your clinic is already international without extra code.
Does it integrate with my medical software (EHR)?
Yes. Integration with HL7, DICOM, and standard APIs. The bot queries your real calendar, anonymized history, without touching patient PII.
Ready to transform how your clinic answers calls?
A free 20-minute demo. See the bot answering your clinic's real questions live. No commitment.
Book Free DemoConclusion
Your clinic is too important to deliver poor service because of staff shortages. IgeraVoice is the receptionist who never gets tired, never makes mistakes, and costs half as much.
Real Intelligence for Real Clinics.
About the author
Gerard Maymó
CEO, Igera Solutions
Specialist in documented RAG for regulated sectors. 8+ years automating critical processes in healthcare, legal, and insurance. His mission: make AI predictable, verifiable, and responsible.
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