The real problem: the daily flood of queries
An average property manager handles 30 to 80 communities. That means receiving dozens of calls, WhatsApp messages and emails every day. Most queries are repetitive: "When is the next meeting?", "Who pays for the lock repair?", "How much do I owe?" Answering manually consumes 2 to 4 hours daily.
| Query | Typical response | Automatable |
|---|---|---|
| When is the next meeting? | Date + agenda | Yes |
| How much do I owe? | Personalised balance | Yes |
| Who pays for the repair? | Ref. bylaws or LPH | Yes (RAG) |
| Can I add a terrace? | Ref. community bylaws | Yes (RAG) |
Answer 70% of queries without human intervention
IgeraFincas deploys a chatbot per community that answers owner questions citing bylaws and the LPH. You only step in for complex cases.
See live demoIs it legal to use a chatbot to answer owner queries?
Yes. The chatbot acts as an information tool, not as a substitute for the manager for acts requiring legal signature or representation. For informational queries it is fully legal.
What if the chatbot gives a wrong answer?
RAG-based chatbots (like IgeraFincas) cite the exact source of each answer. If there is an error, it can be traced and corrected. Critical answers can always be escalated to the human manager.
How long does it take to set up a chatbot for a community?
With IgeraFincas, initial setup takes less than 24 hours: upload community documents (bylaws, recent meeting minutes, contracts), the system indexes them and the bot is ready.
Do owners accept the chatbot well?
Acceptance is very high when the bot gives accurate, fast answers. The key is that it is trained on the real documents of each community, not generic information.
Can the chatbot be used via WhatsApp?
Yes. IgeraFincas integrates with WhatsApp Business so owners can ask questions directly through the channel they already use, without downloading any new app.