IgeraGestories for Large Firms and Networks of Tax Offices
One single knowledge base, multiple offices, zero response inconsistencies. API for integration with your systems. Guaranteed SLA. Productivity dashboard for management.
How IgeraGestories Enterprise meets the needs of large organisations
Four Enterprise capabilities designed for the scale and complexity of professional firm networks.
Enterprise plan: unlimited users, API, SSO, SLA
399 euros per month for a network of offices with no limit on users or locations. SSO for integration with corporate directories (Azure AD, Google Workspace). 99.5% uptime SLA guaranteed by contract.
Multi-office with a customised widget per location
Each office has its own widget with name, colour and language configuration. But all share the same corporate knowledge base. A regulatory update propagates to all offices in under 24 hours.
API for integration with ERP, CRM and intranet
Connect IgeraGestories with the corporate ERP, CRM (Salesforce, Dynamics) or firm intranet via REST API and webhooks. Technicians can query from the tools they already use without switching applications.
Productivity dashboard for management
Consolidated view across all offices: queries per technician, average response time, most-consulted topics, user satisfaction, escalations to technicians. Data for management with granularity by office, area and period.
Frequently asked questions from large firms and networks
Do you offer annual contracts with a discount?
Yes. The Enterprise plan on an annual contract carries a 20% discount compared to the monthly price (equivalent to 2 months free). The annual contract also includes priority SLA, a dedicated account manager and quarterly training sessions with the Igera Solutions team. For networks of more than 5 offices, we negotiate custom pricing.
Do you hold ISO 27001 certification or equivalent?
IgeraGestories operates on ISO 27001 and SOC 2 Type II certified infrastructure (cloud providers within the European Union). The product itself is in the process of obtaining ISO 27001 certification for 2026. All Enterprise clients receive a detailed security report, a GDPR Data Processing Agreement and security architecture documentation under NDA.
Can we run a pilot at one office before rolling out to all offices?
Yes. That is the approach we recommend for multi-office networks. The 30-day pilot at a single office validates the technical integration, knowledge base fit and team adoption. With the learnings from the pilot, the rollout to other offices is faster and with less friction. The Igera Solutions team accompanies the entire process.
Does the API support webhooks for integrating with Salesforce or Dynamics?
Yes. The IgeraGestories Enterprise REST API includes webhook support for events: new query received, response generated, query escalated to technician, user feedback. These webhooks can be sent to any HTTP endpoint, including Salesforce (via Flow), Microsoft Dynamics 365 (via Power Automate) or any CRM with a webhook receiver.
What is the uptime SLA for the Enterprise plan?
The Enterprise plan guarantees a monthly uptime SLA of 99.5%, with resolution time for critical incidents of under 4 hours and proactive notification within 30 minutes of detection. The uptime history is available in the admin panel. For requirements above 99.9%, consult our team about the high-availability architecture.
Let us talk about your firm network
Personalised demo for your organisation. 30-day pilot at one office. Guided rollout to the rest of the network.