IgeraGestories for Administrative Staff and Receptionists
Your client-facing team can answer technical queries without knowing tax law. IgeraGestories filters, resolves and escalates. Without interrupting the technician.
How IgeraGestories changes the daily workflow of the admin team
Four concrete advantages for the reception and client service team at the firm.
Answering deadlines and amounts without disturbing the technician
Form submission deadlines, minimum wage amounts, declaration deadlines, self-employed contributions: the admin queries IgeraGestories and answers the client in seconds. Without interrupting the tax or labour technician.
Smart filter: the AI decides whether to escalate or resolve
IgeraGestories evaluates each query by complexity. Questions with a clear regulatory answer are resolved autonomously. Those requiring professional judgement are escalated to the technician with the full conversation context.
Multichannel: WhatsApp, web widget, email
Clients contact through whatever channel they prefer. IgeraGestories operates across all channels from the same knowledge base. The admin team has visibility of all conversations from a single panel.
30-50% reduction in incoming calls
Frequent questions that used to arrive by phone are now resolved via widget or WhatsApp before the client dials the number. Admin staff can dedicate their time to higher-value tasks: appointment coordination, document management, case follow-up.
Frequently asked questions from administrative teams
Does the admin team need training to use IgeraGestories?
No. IgeraGestories is designed so that anyone at the firm, without tax or labour knowledge, can use it. The interface is like a chat: the client or the admin types a question in natural language and the system responds. Initial training for the administrative team typically takes under 30 minutes.
Can the admin staff configure responses or customise the bot?
The firm administrator (typically the partner or managing director) can customise the tone of responses, the opening greeting, escalation messages to the technician and widget languages. The admin profile does not have access to the technical configuration, which prevents accidental changes to the knowledge base.
What channels does IgeraGestories work on (phone, WhatsApp, web)?
IgeraGestories works on three channels: (1) Widget embedded in the firm website, available 24/7 for clients to ask questions from their browser. (2) WhatsApp Business, via integration with the WhatsApp API (available on Professional and Enterprise plans). (3) Internal use by the firm team from the admin panel. Phone switchboard integration is available on the Enterprise plan upon request.
Can I limit what types of questions the AI will answer?
Yes. In the widget settings you can define the response scope: tax only, labour only, general firm information only, or combinations. If a question falls outside the configured scope, the system redirects it to the technician or shows a customisable escalation message. This prevents the AI from answering on topics outside the firm remit.
What languages does IgeraGestories support?
IgeraGestories supports Spanish, Catalan, English, French and Portuguese in the widget interface. The knowledge base can contain documents in any language. For firms with English-speaking clients (expatriates, international companies, UK or Irish businesses with Spanish operations), the widget can be configured to respond automatically in the language in which the client writes.
Start filtering and responding from today
14 days free, no credit card. The admin team can use IgeraGestories from day one with no technical training.